Networking Supercharged

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Business seminars are a great setting for networking with potential partners, clients and other similar-spirited people. In fact, networking is one of the biggest motives to participate in business seminars.

The right attitude towards networking is not “what I can gain” from the new relationship, but a deep interest in “what I can learn from this person”.

It has also been said that givers…

Make Your Team Work

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Aiming at Excellence in Customer ServiceThis is a fourth part of a blog series in which we explore how to achieve the world’s best customer service.

When considering the employee experience from a leader’s perspective, one great advice that comes to mind is from last year’s Nordic Business Forum 2013 when Jack Welch said “It’s about growing your…

The Employee Experience

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Aiming at Excellence in Customer ServiceThis is a third part of a blog series in which we explore how to achieve the world’s best customer service.

You’ve probably all bumped into customer service people who don’t seem to be enjoying their work that much. You can recognize such a person pretty easily from the look of boredom on…

The Leadership Secrets of Manchester United Legend Sir Alex Ferguson

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The host of BBC ”CEO Guru” Steve Tappin has been studying the leadership secrets of the most successful football manager in the history.

He published a list of Sir Alex´s leadership secrets. Here is a list of his seven leadership secrets, which I summarized to a sentence or two. It’s good to know that Sir Alex has some credibility concerning leadership….