Are You Living up to Your Full Potential?

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Aiming at Excellence in Customer Service – This is the second part of the blog series in which we explore what kind of people do the world’s best customer service.

All human beings are born as entrepreneurs” is a famous quote by Dr. Muhammad Yunus, the founder of the Grameen Bank in Bangladesh. This quote doesn’t necessarily mean that we…

Building up Great Customer Experience

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Aiming at Excellence in Customer Service – This is a first part of a blog series in which we explore how to achieve the world’s best customer service.

It goes without saying that customers are the most important part of a business. Without customers companies die out. When considering the customer point of view, it is not only products or…

Growth Is Not the Solution to the Problem

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I attended an unbelievably good four-day intensive business administration course in late March in Austin, Texas. The trainer throughout the four full days was Keith Cunningham. Keith is a really successful entrepreneur from Texas. He made fortunes in Cable-TV and real estate businesses already in his twenties. As these are very capital intensive businesses, he went bankrupt in the…

Does Your Company Have a Story?

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Before I was taken over by expensive Hugo Boss suits and the boring life of a consultant, I wore flip flops and dirty clothes and spent my life driving around with an old and crappy Lada from the 80’s. It was painted black with red flames and decorated with chrome skulls. This beautiful piece of human technology certainly had…

Take a Chance and Be Creative

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When was the last time you were wrong about something? Did you tell anyone about it? Probably you didn’t as people tend to be afraid of being wrong. We most likely avoid it whenever possible and if we ever notice we’re wrong, we try everything not to be revealed.

Constant fear of being wrong can be very harmful, because this…